Frequently Asked Questions

Getting Started

What does SteadyServ do?
SteadyServ measures how much beer you have on tap in real-time. This data is then used to let you know:

  • When a keg is getting low
  • The freshness of each keg
  • How quickly each keg is depleting
  • How much beer you should order
  • Which beers you should have on tap to maximize profits

Tell me about the setup process.

The entire process typically takes between 2-4 weeks and consists of four parts:

  1. SteadyServ ships everything you’ll need right to your door
  2. An installer comes to outfit your cooler with an antenna
  3. A SteadyServ field technician sets up your hardware (either virtually or onsite) and integrates the SteadyServ system with your POS
  4. Once everything is up and running, your team is trained on how to use the system

Learn more about the installation process here.

Is there training involved? If so, how does it work?
Training is conducted for all staff who touch the hardware or manage some portion of your beverage business. The SteadyServ training program consists of a combination of webinars, onsite hands-on education, and online training lessons.

Are my beer distributors familiar with SteadyServ? What do they have to do with the system?
We continue to engage with distributors in the markets we serve to bring data throughout the entire beer supply chain, but not all beer distributors are SteadyServ partners. In either case, distributors are only asked not to disturb SteadyServ smart scales when they make deliveries.

Does the SteadyServ system affect my beer deliveries? What does the person delivering my beer need to know?
The SteadyServ system does not affect deliveries. Most SteadyServ users have well-maintained coolers and organizational processes in place so smart scales will not be disrupted during delivery.

The System

Tell me about the hardware involved.
The SteadyServ system consists of three main hardware components:

  • Gateway – enables the system’s wireless network (this is different from your WiFi)
  • Smart scales – sensors placed under each keg that communicate with the wireless network
  • RFID tags – used at setup to establish a clear organization and connection between tap lines and the smart scales under your kegs

What’s my relationship to the hardware? Do I have to do anything with it?
Aside from routine maintenance (making sure smart scales are dry, clean, and free of debris) the only time you may have to interact with the hardware is in the case of eventual battery replacement.

How much time do I have to spend with the hardware?
Barely any. The process of putting your smart scale under a keg takes only seconds longer than when you currently change out a keg. Actual management of the hardware is very negligible.

What happens if a battery dies on one of my smart scales?
In the event that a battery needs to be replaced, the SteadyServ team has shipped you new batteries. Using the iKeg section in the system, you will be able to monitor all battery statuses and be alerted when a battery is low, or even dead. It takes about 2 minutes to change a battery.

How often do I have to change smart scale batteries?
Roughly every 8 months. We’re continually improving system logic to extend battery life.

What is the cloud?
Essentially the cloud is where the brain of SteadyServ lives. This is where all SteadyServ data is processed before it’s pushed to our users.

What does matching mean?
Pairing is the process that joins an RFID tag on a tapline to the smart scale under your keg.

Does the system ever go down? If it does, what do I do?
As with all technology, we rely on various services to provide your data when you want it. Although we have redundancies in place, system outages could occur. If you experience something like this, call the SteadyServ hotline at 1-800-257-6898.

What kind of support do I receive as a SteadyServ user?
As a SteadyServ user, you have access to:

  • A dedicated support techinican to help you troubleshoot your system and provide business insights based on our reporting
  • Our toll-free support hotline and email

The Data

What kind of data do I have access to and when?
With a SteadyServ login, you will have insights 24/7 right in your hand from Days on Tap, Waste Reports, and how you are comparing to the rest of the industry.

Can I customize the data I want to receive?
In Kegonomics, you will have the ability to view customized date ranges (since you have had SteadyServ installed) to see your draft waste.

How does SteadyServ help with ordering and inventory procedures?
The SteadyServ system allows you to keep accurate track of how much beer is left in your tapped kegs, reducing the time it takes to assess cooler inventory and improving order accuracy.

Will SteadyServ impact my COGS? How?
SteadyServ gives you more control over your beverage system and more accurate insight into sales versus waste. This allows you to isolate issues in your system and take action to resolve them, reducing waste and, ultimately, improving COGS.

Can SteadyServ help me make decisions about what beer to sell and how to manage my tap lineup?
Yes. Based on historical sales data tied to one of the world’s largest beer databases, we’re able to identify trending beers and styles within your tap lineup and provide recommendations on beers to either add or remove.

Getting Started

What does SteadyServ do?
SteadyServ measures how much beer you have on tap in real-time. This data is then used to let you know:

  • When a keg is getting low
  • The freshness of each keg
  • How quickly each keg is depleting
  • How much beer you should order
  • Which beers you should have on tap to maximize profits

Which POS systems does SteadyServ integrate with?
SteadyServ is currently compatible with the following POS systems, but we’re adding new integrations all the time. If you don’t see your POS listed please contact us to see if your system is supported.

  • 2TouchPOS
  • 2TouchPOS with DataKey
  • A1POS
  • Aloha (with and without Configuration Manager)
  • BreadCrumb
  • cTuit
  • DigitalDining
  • Dinerware 2.0
  • Dinerware 3.0
  • EzDine
  • Flix
  • Focus
  • Future Fusion
  • GRC Groupa
  • Lavu
  • Micros 3700
  • Micros 9700 using Auto Sequencer
  • Micros 9700 via database query
  • Micros RES
  • Micros Simphony
  • NCR Silver
  • NorthStar
  • OnePOS
  • OnePOS CSV
  • Ordyx
  • PosiTouch
  • Provis
  • Remaris
  • Revel
  • Revention
  • RosNet
  • RPOWER
  • Septim
  • SERD
  • ShopKeep
  • SoftTouch
  • Square
  • Squirrel
  • SSP America
  • Toast
  • TouchBistro
  • Volante

Tell me about the setup process.

The entire process typically takes between 2-4 weeks and consists of four parts:

  1. SteadyServ ships everything you’ll need right to your door
  2. An installer comes to outfit your cooler with an antenna
  3. A SteadyServ field technician sets up your hardware (either virtually or onsite) and integrates the SteadyServ system with your POS
  4. Once everything is up and running, your team is trained on how to use the system

Is there training involved? If so, how does it work?
Training is conducted for all staff who touch the hardware or manage some portion of your beverage business. The SteadyServ training program consists of a combination of webinars, onsite hands-on education, and online training lessons.

Are my beer distributors familiar with SteadyServ? What do they have to do with the system?
We continue to engage with distributors in the markets we serve to bring data throughout the entire beer supply chain, but not all beer distributors are SteadyServ partners. In either case, distributors are only asked not to disturb SteadyServ smart scales when they make deliveries.

Does the SteadyServ system affect my beer deliveries? What does the person delivering my beer need to know?
The SteadyServ system does not affect deliveries. Most SteadyServ users have well-maintained coolers and organizational processes in place so smart scales will not be disrupted during delivery.

The System

Tell me about the hardware involved.
The SteadyServ system consists of three main hardware components:

  • Communication router – enables the system’s wireless network (this is different from your WiFi)
  • Smart scales – sensors placed under each keg that communicate with the wireless network
  • RFID tags – used at setup to establish a clear organization and connection between tap lines and the smart scales under your kegs

What’s my relationship to the hardware? Do I have to do anything with it?
Aside from routine maintenance (making sure smart scales are dry, clean, and free of debris) the only time you may have to interact with the hardware is in the case of eventual battery replacement.

How much time do I have to spend with the hardware?
Barely any. The process of putting your smart scale under a keg takes only seconds longer than when you currently change out a keg. Actual management of the hardware is very negligible.

What happens if a battery dies on one of my smart scales?
In the event that a battery needs to be replaced, the SteadyServ team will ship you a new one. We monitor battery levels in-house, so there is no need to alert us. A new battery should arrive before the current one dies. Once you have the replacement on-site, it takes about 2 minutes to change a battery.

How often do I have to change smart scale batteries?
Roughly every 8 months. We’re continually improving system logic to extend battery life. Our most recent update is projected to increase battery life by 30%.

What is the cloud?
Essentially the cloud is where the brain of SteadyServ lives. This is where all SteadyServ data is processed before it’s pushed to our users.

What does pairing mean?
Pairing is the process that joins an RFID tag on a tapline to the smart scale under your keg.

Does the system ever go down? If it does, what do I do?
As with all technology, we rely on various services to provide your data when you want it. Although we have redundancies in place, system outages could occur. If you experience something like this, call the SteadyServ hotline at 1-800-257-6898.

What kind of support do I receive as a SteadyServ user?
As a SteadyServ user, you have access to:

  • A library of how-to training videos
  • A dedicated support techinican to help you troubleshoot your system and provide business insights based on our reporting
  • Our toll-free support hotline and email desk

The Data

What kind of data do I have access to and when?
With a SteadyServ Pro account you have access to keg freshness, profitability, waste, inventory, and beer portfolio management insight. Some data is available on-demand in your mobile app, while other reports are sent to you on a weekly basis.

Will SteadyServ tell me about what’s happening in the marketplace?
SteadyServ currently publishes monthly insight into regional top craft beers. (You can find these reports on our blog.)  As the SteadyServ customer base grows and we accumulate additional data of statistical significance we will be able to provide more regional general trend data to our users.

Can I customize the data I want to receive?
This depends on the type of data. For example, you can view keg freshness based on different thresholds, but other reports (like profitability and optimization) are based around rigid guidelines so the data can’t be customized.

How does SteadyServ help with ordering and inventory procedures?
The SteadyServ system allows you to keep accurate track of how much beer is left in your tapped kegs, reducing the time it takes to assess cooler inventory and improving order accuracy.

Will SteadyServ impact my COGS? How?
SteadyServ gives you more control over your beverage system and more accurate insight into sales versus waste. This allows you to isolate issues in your system and take action to resolve them, reducing waste and, ultimately, improving COGS.

Can SteadyServ help me make decisions about what beer to sell and how to manage my tap lineup?
Yes. Based on historical sales data tied to one of the world’s largest beer databases, we’re able to identify trending beers and styles within your tap lineup and provide recommendations on beers to either add or remove.